Written by

Some months ago we had a meeting at Dandy trying to figure out and agree on who should be responsible for what, and how to divide our internal work in a better way. We needed to find a way to scale sustainably and figure out what capabilities we were looking for to expand our team in a good way also for the future.

We started to map the work we do and group it in different ways. But whatever we did we seemed to end up in traditional boxes, “this is marketing stuff, this is sales, this is finance, this is HR”… And then fighting over what the difference was between sales, marketing and finance… Everyone with their own ideas on what was right or wrong. That was of course not what we needed, another silos-based and ineffective organization :o)

Download the Cynefin Decision-Making Board (PDF) >

(more…)
Written by

Andreas Nordlund who is an Agile Coach at the payment provider iZettle came by the Dandy office to buy the Cynefin Context Cards to his team. I was curious and asked if he would like to share how he was planning on using the cards.

This picture is from another company using the cards.

Mia: How come you want to try the Cynefin Context Cards?
Andreas: We are a group of Agile Coaches at iZettle who meet and share learnings and tips. Some of the other coaches have been using the cards and said they were good. I just got back from a training with Dave Snowden in Berlin in how to use the Cynefin Sense-Making Framework and I felt I wanted to try the cards.

Mia: What purpose do you see that the cards will serve?
Andreas: We often talk about the work we do as if we are in the complicated domain, but often realize that we are in the complex domain. I want to help my team to put words on that, to facilitate that discussion in a structured way. Support the team to more easily come to the conclusion experiments are needed when they are in the complex domain.

(more…)
Written by

cynefin context cards

Free Download of the cards for printout (high resolution PDF) > 

You can also purchase these decks of cards in our Online Shop >

These cards changes the concept of estimation and help teams work and think as a team to innovate and discover the solution of the product, instead of just delivering it. If you work in Scrum you can use them on your Refinement, or on the Sprint planning. If your’e in a Kanban team you use them when ever you have need of planning.

Background and WHY

Much too often we see organizations where there are many handovers end to end from understanding there is a customer need to actually delivering something to solve it. This situation causes not only long lead times, but it also kills innovation and it often result in delivery of the wrong solution. The reason is that we too often don’t understand the complexity of the problem, and treat it as a simple or complicated problem. To enable a change in thinking around how to solve different problems and also a change in behavior, we created these cards.

We are all as humans eager to move in to the “solution domain” to early, it´s just human, and we´ve all done it. Perhaps because it´s much more fun to ideate. And often that’s also what we get rewarded for. This makes us often solve either the wrong problem, or find the wrong solution – both leaving us without impact. When solving complex problems it is important to stay in the “problem domain” for a bit to learn about the problem, the context and the people who has the problem.

When we work in Agile teams we need to find ways to take in both complex, not yet solved problems, in to the sprint, as well as deliver on those already discovered solutions that we know will work. Often we call this continuously discovery & delivery, -something many Agile teams struggle with since the ordinary scrum way to do estimates in story points does not help teams stay in the problem domain, but often forces them to move in to the solution domain premature. Asking teams to estimate solutions creates a fixed mindset opposed to a growth mindset which is what we need to be able to build an innovating learning culture, otherwise the problem will show when the team try to build it, making it take longer to deliver, or when the customer uses the solution making them call customer service complaining, or leaving the service.

These cards are a tool to enable that growth mindset and open up dialogues between the people and competences needed to understand the problems and build the solution needed to create business and customer value. (more…)

Written by

Cynefin Framework

Time: 20 – 30 min
This simulation needs a group of at least 8-10 people, or better 20 people, and a big space where they can spread out and move around to give impact. The simulation isn’t time based, it doesn’t matter how long it takes the group so no stress is put on them, it is purely tasked based.

Read more about Cynefin by Dave Snowden on Wikipedia >

Here you can download the Cynefin Framework poster (PDF) for high resolution >

1. Stand in order of height – Simple or Obvious

Give the instruction: “place your self so that you stand in the order of hight”.
This is usually easily done. Sometimes you can observe that someone acts as a project manager, telling people where to move.

Ask the question to the group: How difficult on a scale 1-10 was this?

Approximate point of discussion
It was easy, you could easily make quick decisions on where to stand just by looking. You didn’t need to do any research or create a strategy. It was easy to act. If they had a PM you can talk about that and if it was ok to act as an PM in this project. (more…)