The C-level Executives Role in Agile Transformation

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Agile transformation is an exploratory work. It’s a change that takes place step by step to constantly improve products, architecture, organization and ways of working. In addition, all parameters are interconnected and affect each other.

The most important success factor in establishing agile on a larger scale, outside a team or a release train, is C-level support to influence the entire system. By the system is meant the total system in the form of organization, technology and people. Even if agile transformation is a gradual change, it will sooner or later impact the whole company, and the executives need to be prepared to make appropriate decisions. Exploratory change can also create confusion and uncertainty among employees, which makes it extra important that decision-makers are confident and supportive. 

A C-level executive (CEO, CIO, CPO, CHRO, CFO, CMO etc) is a decision-maker, inspirer and leader of the system in its entirety, and regarded as the “real” change leader. This means that agile coaches, scrum masters, product owners and change leaders should be viewed as catalysts and enablers for change. They are the messengers and doers, based on the direction set by the executives. Managers, other decision makers and teams make decisions in line with this direction. 

Success factors for agile transformation, based on what the C-level executives should focus on

  • Create a common vision and direction
  • Communicate the change
  • Lead through others
  • Create passion and psychological safety
  • Make the necessary decisions

Create a common vision and direction

The C-level executive needs to set a vision and direction for change. What to achieve and why. This should preferably be measurable and produced in co-creation, but the C-level executive needs to own the change. 

If it’s a change that affects several organizations, then it’s the managerial level above that sets the objectives, ultimately the CEO if it affects the whole company. Alternatively, the heads of the organizations need to agree on common objectives and avoid conflicting goals. Otherwise there will be conflicts on operational level, with fights about resources, and the development teams being stuck between priorities. .

Tools & methods: Company Bets, Objectives and Key Results (OKR), vision story, message analysis, time machine, storytelling, metaphors

Examples of areas to improve: time-to-market, value flow, number of releases per year, technical modernization (to achieve increased flow, reduced costs, higher quality, security etc)

Communicate the change

Communicate “What” and “Why”

The C-level executive needs to convey the message of “what” to achieve and “why” at conferences, in newsletters and communicate in daily conversations with the same message. They also need to communicate progress and that the change is important. 

Executives should have a monthly schedule for the agile transformation. The monthly schedule can include: general meetings, release train meetings, product meetings, strategy days, team visits, visits to scrum meetings, etc. – all to show their support.

Tools & methods : Ask Me Anything (AMA), Big Room Planning (BRP), Management by Walking Around (MBWA), conversations one person at a time, what & why presentation, video, newsletter

Communicate agile values

At the core of an agile transformation are the agile values. The C-level executive needs to constantly refer to the importance of following the values. For example: Asking questions about what we can do today, to improve a little for tomorrow. The importance of delegating and that decisions should be made where the expertise is. The C-level executive should specify which agile values are most important for this particular change. 

Celebrate success

When the change is moving towards the objectives of the change, it’s important to celebrate. This is something that executives needs to encourage and sometimes invite to larger celebrations for the organization.

Create passion and psychological safety

Passion for change.

Change, at its best, leads to commitment and passion. Employees who have been waiting for the change, finally see that something is happening. Agile coaches help to create a safe and inspiring environment with the desire to experiment, where it’s okay to make mistakes.

Executives need to support this and pep, inspire and be a transformative leader who is transparent with his or her own change. It’s a great advantage if the personal change is in line with the organization’s. It can be, for example, to become a more servant leader, to delegate more, to ask more compared to giving orders. “Be the change you want to see in the world”.

Tools & methods: Positive psychology, storytelling

Psychological safety

Change can also lead to turbulence and resistance. Agile coaches need to know that there is support for the change, to be able to deal with the storm when it comes. Managers need to be prepared to have challenging conversations and guide employees. Executives need to coach and guide managers, especially those who are reluctant to change. If there are strong opponents to the change, there may be a need for staff changes. 

Tools & methods: Active listening, Non-violent Communication (NVC), coaching

Lead through others

Support managers

When there is concern about change, the employee turn to their closest manager first. Managers therefore need to be fully behind and feel secure in holding difficult conversations. One way to support managers is to create a management forum, or use existing ones, where managers can share experiences of what it means to lead change. 

Turn the leadership team into a Guiding Coalition

To accomplish change at the system level, the right decision-makers need to be part of the change. One way to do this is by turning the leadership team into a Guiding Coalition that continuously elaborates issues, makes decisions and deals with obstacles. Sometimes the Guiding Coalition needs to be complemented with people outside of the leadership team, depending on the current staffing (process owner, product owner, HR, technology experts etc). The Guiding Coalition should have a facilitator, preferably someone with skills in agile and change management, for instance an Agile Coach with the right skillset. 

Tools & methods: Stakeholder analysis, business impact analysis, agile assessment, education in change management and agile.

Create a network of change agents

In the daily work to accomplish change, there are often specific roles and key people who naturally support the change. By understanding and supporting what is needed operationally to bring about change, they inspire and contribute to spreading the change in the organization. A network of change agents can be led by, for example, an Agile Coach and consist of scrum masters, who naturally have a focus on improving value flow and finding new ways of working. 

Enable co-creation

A success factor in making the change spread through the organization is that the employees can co-create within given frames. C-leve executives needs to encourage and create arenas for co-creation.

Tools & methods: Open Space (OS), World Café

Make the necessary decisions

Executives need to be prepared to quickly make the necessary decisions to change the system, such as changing roles, working methods, technology decisions – especially when it involves several release trains. Existing structures in the form of formal roles, incentives etc can become blockers and decision-makers need to constantly ask questions if there are decisions to be made.  

Tools & methods: The decision maker, decision by consent, complex problem solving

This article may indicate that the agile transformation will consume all time available for executives. Initially this might be the case, but experience shows that agile ways of working frees up time in the long run. A study from Harvard Business Review (“The Agile C-suite”, May 2020) shows that agile ways of working leads to executives in a three-year process quadrupling the time spent on strategy and reducing the time spent on operations by more than half.

In summary, an agile transformation is not a one-man or -woman show. It’s a team effort that affects the whole organization and sets the leadership to the test. By giving the organization a clear direction, transparency, leading through others, instilling passion and psychological safety, and by making the necessary decisions, the odds for success are however increasing. 

If you are on an agile journey and you need help, contact us at Dandy People. This is our home-turf and something we help our customers with every day.

Robert Nordh

Robert Nordh has the unique cross-functional competence as expert in both the technical and the human side of change. In the technical field, he has experience as CTO, CIO, Chief Architect and IT-strategist from industries such as energy, insurance, retail and the public sector. When it comes to the human side of change, he has a background as an expert and responsible for change management at a large consulting firm where he developed and established a successful change management training that graduated 200 consultants. He has written the book “The heroes change journey”. During a period of time he was employed at Gartner as consultant and expert in change management. During several years Robert was part of agile transformations as both participator and leader. Right now he’s involved in the public sector as Interim Tech Lead to establish agile ways of working to continually improve architecture and technology.

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